Returns Policy

Refund & Returns Policy

We strive to ensure you are happy with your purchase. If you need to return an item, please review the following policy.

1. Eligibility for Refunds

• Physical Items: We accept returns of CDs, vinyl, cassettes, t-shirts, and other merch within 30 days of purchase.
• Items must be unused, unworn, and in their original packaging (if applicable).
• If your item came in shrink wrap, it must remain unopened for a full refund. Opened items are eligible for an exchange or store credit only.

2. Non-Refundable Items

• Digital Products: All digital music purchases are final and non-refundable.
• Sale Items: Items purchased at a discount or on sale are not eligible for a refund unless they arrive damaged or defective.

3. Return Process

• To initiate a return, please contact us at [email or contact form] with your order number and the reason for the return.
• Once approved, we will provide return instructions.
• Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery at [email or contact form] with your order number and a photo of the item.
• We will provide a replacement or a full refund, including return shipping costs, at no additional charge.

5. Refund Processing

• Refunds are processed within 7-10 business days of receiving and inspecting the returned item.
• Refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.